Customer Service
FredNMT Closing Session Top Technology Trends #3 – Real-time Customer Service
Our third trend is from Michael Guill of 107 Designs and is real-time customer service and how social media has made this possible
Social Media, Alone, Cannot Fix Bad Customer Service
Lately I have been thinking about customer service, mostly because I have been experiencing both the good and the bad of it. I’m not going to pick on any companies here, that’s not the point of my post. My point is that if your customer service process is broken, taking it to social media is [...]
